A chatbot is a service, powered by set rules and sometimes artificial intelligence, which users can interact with on a standard chat interface. Chatbots rely on machine learning and deep learning to participate in a two-way conversation with end-users that enhances customer engagement. They replace the need to have a human marketer conversing with a consumer and can be easily programmed to handle standardized, repetitive tasks. The use of natural language processing ensures the conversation feels natural and intuitive to the end user.
Now lets go through some of the benefits that chatbots provide:
There are a lot of benefits related to having a chatbot. Some of which have been described in this post. Businesses will be able to save a lot of money while earning more revenue with the help of these bots that work 24/7 for its owner without having a break. And with new advancements coming every year like AI, NLP and Machine Learning which makes the bot more intelligent to a point where it does not need to be told by an employee what to do is not too far away. Hence, it is safe to say that the future of chatbots is bright and shinning.